Privacy Policy
EFFECTIVE DATE:
06.10.2024
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INTRODUCTION
At Reforme Beauty, we're committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, www.reformebeauty.com, or interact with us.
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DATA CONTROLLER
Reforme Beauty is the data controller, meaning we're responsible for how your personal information is used.
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INFORMATION WE COLLECT
We may collect the following types of information:
Identity Data: Your name, email address, postal address, phone number, and date of birth (if provided for age verification).
Contract Data: Details about your orders, such as products purchased, payment information, and delivery address.
Communication History: Records of your interactions with us, including emails, phone calls, and online chat conversations.
Purchase History: Information about your past orders and browsing activity on our website.
Device Information: Data about your computer or device, such as your IP address, browser type, and operating system.
Survey and Competition Responses: Information you provide when participating in surveys or competitions.
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HOW WE USE YOUR INFORMATION
We use your information to:
Process your orders and manage your account.
Provide customer support and respond to your inquiries.
Improve our website and services.
Send you marketing communications (if you opt-in).
Personalise your experience on our website.
Conduct research and analysis.
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LEGAL BASIS FOR PROCESSING
We process your information based on the following legal grounds:
Contractual obligations: To fulfil our obligations under our contract with you (e.g., to process your order).
Legal compliance: To comply with applicable laws and regulations.
Legitimate interests: To pursue our legitimate business interests, such as improving our website and services.
Consent: Where you have given us your consent (e.g., to send you marketing communications).
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DATA SHARING
We may share your information with:
Service providers: Companies that help us fulfil your orders, such as payment processors, warehouses, and delivery services.
Professional advisors: Our legal, financial, and other professional advisors.
Authorities: Governmental and regulatory authorities, if required by law.
We will never sell your personal information to third parties.
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DATA SECURITY
We take appropriate security measures to protect your information from unauthorised access, loss, or misuse.
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DATA RETENTION
We retain your information for as long as necessary to fulfil the purposes for which it was collected.
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YOUR RIGHTS
You have the following rights regarding your personal information:
Access: You can request access to your information.
Rectification: You can request that we correct any inaccuracies in your information.
Erasure: You can request that we delete your information.
Restriction: You can request that we restrict the processing of your information.
Objection: You can object to the processing of your information.
Data portability: You can request that we transfer your information to another organisation.
Withdrawal of consent: You can withdraw your consent to the processing of your information at any time.
To exercise any of these rights, please contact us at hello@reformebeauty.com.au.
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CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of any significant changes.
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CONTACT US
If you have any questions about this Privacy Policy, please contact us at hello@reformebeauty.com.au
